Emily Eliza Arlotte Handcrafted Fine Jewellery Logo in bold, black , art nouveau style font
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SHIPPING & SHOP POLICIES

PAYMENTS

All prices shown are in Australian Dollars.

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International customers please note, the final price will be subject to the exchange rate applied by your credit or debit card or payment service company.

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Payments accepted via all major credit/debit cards, Paypal, Afterpay, ShopPay, GooglePay, ApplePay, direct debit, or over the phone using eftpos.

DELIVERIES

Most items are made to order, and will take up to 5 days to complete.

Once ready, your order will be processed and dispatched within 48 hours, Monday to Friday.

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Please allow up to 14 days for custom-made items, including custom sizes.

You will be advised within 48 hours how long your custom order will take.

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Please feel free to ask before purchase about expected delivery times.

SHIPPING WITHIN AUSTRALIA

Items will be sent via Australia Post Standard or Express.

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Unless explicitly stated on the website or at checkout...

Shipment for orders over $300 FREE.

Orders under $300 are $12 for Standard, $16 for Express.

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Please check the Australia Post website for expected delivery times to your area.

Signature On Delivery and Insurance are available upon request, please contact me for a quote.

INTERNATIONAL SHIPPING

Items will be posted via Australia Post International Standard Mail. Standard Post is $27. Tracking available.

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Please check the Australia Post website, or at checkout, for prices and expected delivery times to your area.

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FREE SHIPPING for orders over $500.

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For Express Post, please contact me for options prior to purchase.

You will be notified by email with your invoice and expected delivery time.

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Please note- International shipments may be subject to import duties and tax levies once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; I do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.

Please keep in mind that postal and customs delays can significantly alter estimated delivery times.

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Emily Eliza Arlotte Jewellery has no control over postal and customs services and cannot be held responsible for delays or for lost or stolen packages.

RETURNS & REFUNDS

Returns/refunds are generally not accepted due to a change of mind.

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I do understand shopping online can be difficult, especially when gift shopping, an exchange may be possible if requested... see below.


If there is a problem with your purchased product please contact me with details to begin the refund/exchange process.

EXCHANGES

Exchanges are available for a change of mind.

A store credit/gift voucher will be issued.

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Exchanges must be made within 2 weeks of receiving your purchase. Items must be returned in the original and unworn condition. Condition of items will be inspected upon return for eligibility of exchange.

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Exchange for size

This may not be available for custom or one-off designs.

If an exchange or resize is possible additional fees may apply.

Please note, it may take up to 2 weeks to have a new size made.

Customers will be responsible for all shipping & re-shipping charges for exchanges.

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Please contact me to discuss your options.

The following rules apply for successful refunds/exchanges...

Items must be returned within 2 weeks of receiving your package.

The item must be in its original condition. Exchanges or refunds will not be accepted if the item is damaged or worn.

Condition of items will be inspected upon return for eligibility of exchange or refund.

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Customers will be responsible for all shipping & re-shipping charges for exchanges.

Cash on Delivery returns will not be accepted.

I recommend that you send the items back to me using a method of postage that can be tracked and insured. I cannot be responsible for lost, damaged or missing parcels.

All items are your responsibility until they reach my return address.

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The refund will be processed within 5 days of the returned merchandise being received by me. Please note that it may then take 3-5 working days for the refund to reach your account.

Refunds are not guaranteed until the product is assessed for fault.

REPAIRS & RESTORATIONS

Repairs to damaged items are assessed by case and may incur a fee.

Customers are responsible for all shipping & re-shipping charges for repairs, unless a product fault or failure has occurred.

Please contact me to begin a repair.

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For all Emily Eliza Arlotte jewellery items, I provide a free cleaning, polishing and refinishing service.

Although usual wear and tear is o be expected, I love to help you keep your jewels clean and sparkly!

Please contact me for specific care and cleaning instructions for your jewellery piece.

Your consumer rights...

My goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

I aim to resolve issues quickly and with care and understanding. If you are unhappy with your purchase or any service received please reach out.

Emily Eliza Xx

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